Fenris Support

Support

Use this page for account access, billing, data quality, privacy and deletion requests.

Contact

Include the email used in the app, your device platform, app version if available and a short description of the issue. Do not send passwords, private keys or brokerage credentials.

Account and access

For login, invite, founding discount or plan access issues, include the email used to join the waitlist and the store account used for any subscription purchase if relevant.

Billing support

App-store subscriptions are managed through Apple App Store or Google Play. Fenris can help investigate account access, entitlement and discount issues, but cancellations and refunds may need to be handled through the store where the purchase was made.

Data quality reports

If an alert, price adjustment, split, filing, Lab hypothesis or pattern appears wrong, send the ticker, filing date, affected screen and a screenshot. Fenris will review the source data and correction path.

Privacy and deletion

Privacy requests and account deletion requests can be sent to the same support address. Account deletion instructions are also available on the public deletion page.